Welcome to the BCU Broker Hub

Meet your dedicated broker support team, trained to help you navigate any challenges in getting your applications through to final approvals and settlement, our team is ready to answer your queries. Get in touch with us via phone on 02 7907 8394 or start a chat during business hours using our new Broker Support Chat service, which is easily accessed by clicking on the button at the bottom of this page.

Meet your broker support team

Mel Sandford

Manager Broker Operations

Teresa Begg

Broker Operations Specialist

Charlotte Greer

Senior Broker Support Officer

Steffi Fernandez

Broker Support Officer

Jahmeil Baker

Broker Support Officer

Jamie Kongmani

Broker Support Officer

Tianna Dye

Broker Support Officer

Meet your broker business team

Kylie Anderson

Business Development Manager AFG Brokers

Kylie Anderson has successfully managed broker relationships with a major lender and worked as a broker herself over the course of her 25 years in the finance industry. She’s spent a significant amount of time providing extensive lending and relationship support to the broker channel, which has provided her with a strong knowledge of credit policies and a clear understanding of the challenges encountered by brokers.

Kylie fully appreciates the significance of both the broker relationship and the customer experience, and she knows how to keep an application flowing. She can assist brokers with outside-the-box scenarios, and help them to workshop their applications when required.

Based in Brisbane, Kylie has a wide network of industry contacts in Queensland, and looks forward to introducing the BCU brand offerings to our broker partners across our NSW/QLD footprint.

Get in touch with Kylie

Email: kylie.anderson@bcu.com.au

Phone: 0418 911 518

Daniel Woods

State Manager

With two decades of banking experience under his belt, Daniel brings an outstanding knowledge of the mortgage and finance broking industry to his role. More importantly, he and his team have a willingness to go the extra mile that’s seen them build and maintain strong relationships with brokers and key aggregators.

Daniel is passionate about providing brokers and their clients with a genuine alternative to the major banks. He leads a team of dedicated BDMs who are equally committed to servicing the needs of brokers, and advocating for the important role brokers play in providing customers with greater choice and competition.

Get in touch with Daniel

Email: daniel.woods@bcu.com.au

Phone: 0418 449 093

Broker Support

Call us

Call us to speak to someone in our Broker Support team.

Chat with us

Get in touch with us via our Broker Support chat service to chat to a member of our team.

Monday - Friday

8:30am to 4:30pm AEST

Monday - Friday

8:30am to 4:30pm AEST